Have ambitions of joining the innomatics team?

Operations Support Manager

We’re looking for creative thinkers!

At innomatics, we like to build smart business systems that help people and organisations. We’re on a mission to simplify the complex.

About the role

Our strategy is to build core capabilities /technologies over the next three years and aggressively expand in targeted overseas markets.

The Operations Support Manager role has been created to help drive this strategy. This role will be accountable for providing support to our customers and team. Assist in product development testing. Provide excellent customer service over phone and email. Liaise between the management team and the developers. You will be supporting existing clients and growing business along with acquiring new customers.

What you’ll be doing

The Operations Support Manager strives to improve the overall customer experience.

Key responsibilities will include:

·Provide telephone and email support for existing customers

·Drive Strategic Accounts & Partner Plans for key partners

·Assist in special projects & business improvement

·Testing and customer training

·Provide guidance and strategy on customer or problems

·Communicate regularly and effectively with leadership and team.

·Coordinate with offshore-based team

·Functional and technical documentation

What makes you perfect for the role?

·Have reporting and documentation skills with an ability to communicate key messages clearly and succinctly.

·Possess excellent communication skills with an ability to influence stakeholders across the business in a matrix organization structure.

·Proactive, self-driven, positive, professional and agile.

·Ability to interact efficiently on phone. Fluency in English is a must.

·Highly developed communication, conceptual and problem-solving skills

·Proven track record in managing working relationship with teams

Why innomatics?

Our mission is to help people and organisations worldwide, achieve ambitious outcomes with simple, smart business systems.

We know ambitions have no limits, and that’s what excites us about life and work everyday. We help transform businesses to be more efficient, but we also help shape and develop our teams to be successful individuals and achieve their potential.

If you want to be part of an exciting journey, where every day is different and challenging, and most importantly you want to LOVE what you do, innomatics is for you!

Email your resume along with your cover letter to hello@eFuelSystems.com 

Graduates can apply